Reply by Qeeq: Thanks for your review.
The service of counter staff might differ from travel high/off-season for the understaffed. Well forward it to our supplier and keep up improving it. Any inquiries, please feel free to contact us.
Thanks for your feedback and look forward to seeing you next time.
The rental company is conveniently located; just get off the airport's small train. However, the forced charges are annoying. The order also did not match what was on the rental website.
At the New York airport branch, a plus-sized African American staff member served us with an indifferent attitude and slow actions. Despite arriving on time to pick up the car, she told us it would take another two to three hours for it to be ready. As we were in a hurry, we asked for any available similar car. Only then did she provide a Toyota. This wouldn't have been a big issue, but she mentioned they were changing the policy from full-to-full fuel to full-to-empty. In our rush, we agreed, but the fuel tank was only at 90%. When we returned the car, we were charged over $90 for the fuel and taxes. It's unfair to expect a car to be returned with an empty tank.
“Great experience, I will definitely recommend them to others and I will also use them in the future.”
About Dollar:10.0/10
The overall experience was great, from initial contact with customer service to driving out the lot. Everyone I came into contact with was very professional and pleasant, service was expeditious..thank you guys for a wonderful experience.
About QEEQ:10.0/10
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