The service attitude was okay, but because I did not purchase the additional insurance, the car provided was in poor condition. It was a red Kia with no power to climb hills, and the engine was unstable, functioning inconsistently. In the signal-less mountains, it almost stalled, scaring me half to death. During the 9 days of self-driving in the USA, I was constantly on edge, worried the car would break down in the middle of nowhere.

Long queue

Clear explanation about the vehicle

Arrogant attitude, insisted on extra charges

Thrifty overbooked their rental cars, which caused we waited more 2 hours. The staff solicited me to raise cost to upgrade car & get car soon, otherwise there will be 2 more hours waiting. I provided my phone number to get their notice. After 2 hours waiting by the counter, they did not inform me the car was ready until I approached asked the staff, then he said my car was ready....