Car was fine - customer service- very poor

Easy booking, waited a while to be picked up at airport however Brian was very good. Very polite and good fun. Car not ready on collection and had scratches all over it plus a duct taped wing mirror. Very pushy sales pitch to sell insurance excess. Very one tracked into selling products. Otherwise not very engaging at all. Overall car was good, worked out more expensive than estimated. Lots of add ons and small print. Staff just need to relax and explain things without rushing into selling XS protection.

- great customer service and smooth process

Extremely pushy on upselling insurance. I do a lot of driving and hire a lot of cars yet even I was beginning to question whether I might need extra insurance. It was not a pleasant experience and other people less confident or who couldn’t afford the excess would have been scared into buying it and increasing the cost to five times the original price! I would rather pay more to one of the “big” companies who accept ‘no’ to do I want extra insurance and not worry about the car the whole time I had it. I was told that it would be, I think around the £100 mark plus £75 for every stone chip... I was visiting friends for an enjoyable weekend not having to worry about the state of the roads, the road to the pick up place is a joke! Not again. Not for me thank you.

I called to be picked so we could be picked up and had to leave a voicemail, I then had to call a second time and this time someone answered and told us we’d be picked up in ten minutes. I ordered a Ford Fiesta and was given an upgrade to a Citroen C4. Not what I would call an upgrade, more the opposite.

It’s okay.

I haven’t had my deposit released yet but other than that the process was really fast and simple and the staff on site were friendly and efficient.