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Friendly and good service with instructions.

Overall, it was quite good. There is a counter at the airport, and staff will direct you where to wait for the shuttle. We waited a bit long for the shuttle. Then they take you to the rental store.

The staff can speak Mandarin, which makes communication easy

The staff had a good attitude, and there was no need to queue for both pick-up and drop-off. However, some improvements are needed: First, they didn't speak any English, not even basic phrases; second, they were not very familiar with the procedures, and mistakenly treated a prepaid order as a pay-on-spot order, but luckily I had a printed copy of my reservation to avoid being charged twice; third, there was no receipt after returning the car, and I confirmed multiple times that there was indeed no receipt to be given.

Good service and friendly attitude. They recommended a highway toll package suitable for our trip.