The staff explained everything in detail and had a good attitude. The only issue was having to back up a few kilometers to the rental location, which was unexpected.

Acceptable

Good service

The car rental company staff mostly spoke English, so communication wasn't an issue. They were courteous and enthusiastic. The car process was very quick, only took ten minutes.

Service counter ask us to fill up where we going and where we staying, knowing that, they do not offer any highway or toll package that we could save half of the toll fee (we saw it in the notice board at the rest area), even the office don’t have such notice too. Moreover, they do not even ask if I need a ETC (smart Toll card) until I asked for it. Pick up office need to improve. Whereas at the drop off office at Hakata station, was very good and the staffs are very kind.

Overall good. More promotion would be greatly appreciated. Just one comment, when I use the app, trying to login, an authorised email will be sent, but when I click to it, it don’t link to the app at all. Till now, my app unable to login my account.