Casino goer

Satisfied

Staff attitude was bad

This was my first international car rental, and I lacked experience. At the store, the staff said the model I booked wasn't available. They should have upgraded us for free to a larger model, but the staff insisted we pay more. They didn't explain properly that the extra payment was in addition to the original rental fee. After communicating with the rental company, we paid for one day of the upgrade and then swapped the car at the airport the next day. Overall, Dollar is a small company with tricky staff, and I avoided them for future rentals.

Before picking up the car, I had already purchased additional, comprehensive insurance and driver/passenger coverage from Zuzuche. Upon arrival, I informed the Dollar car rental agent that I had already purchased all the necessary insurances and showed them the documents. Despite this, the agent still asked if I wanted roadside assistance, pre-paid fuel, and a bunch of other extras. I declined all of them, signed the contract, and thanked him. But when I reviewed the contract, I noticed that all the extras, which I had refused, were included, adding over $600 to the bill. I immediately went back to the counter, only to find the agent missing. I had another staff member summon him, and told him I had clearly declined these extras, yet they were included in the contract. He asked if I was sure I didn't want them, and warned that I would be responsible for any issues without the coverage. I confirmed my decision, and he reprinted the contract as per my instructions. If my English wasn't good, or if I hadn't read the necessary travel reminders from Zuzuche, I might have ended up paying the extra charges. Additionally, a day later, I noticed my rental period was extended to 11 days instead of the 10 days I had booked. Thankfully, Zuzuche resolved this by refunding the extra day's cost. I'm not sure if this is a widespread issue or just an isolated incident with a poor representative.

Quite reputable