Overall, it went smoothly, but there were two issues. First, we couldn't understand the directions given by the staff for the pickup location, and they were unwilling to assist us, making it hard to find the pickup spot. Second, the invoice sent was in Turkish (probably) and not in English, making it unreadable.

Picking up the car was very easy, and the staff was friendly.

Charged extra rental fees without deducting the amount already paid, resulting in double charges. After communication, the refund was processed.

Very good service attitude, and they timely followed up on our car usage status

They refused to rent us a car because we're deaf, citing company policy. As a result, we couldn't get refunds on the deposits for several hotel reservations... Please refund the car rental deposit, thanks.