Counter staff really helpful. Really fast and close to where you check in for your car. Full explanation about the car given and whenever we arrived with the car they just as fast.
Beware of this company! At Milan Malpensa Airport T1 location, we experienced the flashlight damage check.
1. When picking up the car, the staff quickly walked around the car without using a flashlight and didn't find any visible damage, so they recorded it as undamaged.
2. When returning the car, the staff used a strong flashlight to meticulously inspect the car and found a tiny scratch that can't be seen with the naked eye, only with a flashlight, and claimed it as damage.
During the rental period, the car had no collisions or scratches. We also used the automatic inspection feature of the rental app to upload photos when picking up the car. However, since we didn't use a strong flashlight for the photos, even zooming in makes it hard to tell if the scratch is new or old.
After multiple car rentals both domestically and internationally, this was the first time experiencing such a flashlight inspection. Using eyes for pick-up but a flashlight for return, this method is unacceptable for anyone. Avoid this company!
“Locauto at Cagliari airport were awesome. 100% recommended!”
About Locauto:8.3/10
Awesome customer care. Accompanied to the car by a series of very polite ladies. Car was a brand new Fiat 500L (650km on the clock), which was a slight disappointment having chosen a VW Golf, but the car was super clean, full of fuel and well prepared, so can’t really complain. Would recommend 100%.
About QEEQ:8.0/10
Fairly straight forward, €10 cheaper than rental companies’ own site for 5 day rental
Locauto did not have the type of vehicle specified when I created my booking at all. Had to agree to drive in a vehicle with less space, leading to difficulties having all luggage in the car, and cramped seating.
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