Like: The office staff was super and I would recommend him anytime
The car was exactly what I ordered and he was very helpful with where everythng was located. Dislike: It was the best car rental experience I have had
Could never reach international support by phone, only through internet calls to another country. Staff were polite but couldn't solve any problems, making them useless. Return address was wrong, and after calling, was given another wrong address. Wasted 2.5 hours in downtown Toronto traffic and eventually had to ask for directions on the street. The correct address was only two blocks away.
The service was very poor, with a lot of upselling for upgrades and extra insurance (even though I stated I had already purchased full coverage, the female Chinese receptionist continued to push insurance). Overall, I will not rent from Hertz again.
They had closed the rental office where we were supposed to collect vehicle so we had to take a taxi to the pick up point. No prior notice of change of address. Hertz desk person got the pricing wrong twice. Drop off was a good experience.
About QEEQ:10.0/10
Good process and good rate. No notice that Hertz desk location had closed and moved to new location.
Like: Except a long wait to pick up the car, the rest was really good. Dislike: It took about 45 minutes to pick up the car
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Excellent
Dislike: It was the best car rental experience I have had
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View more >Dislike: It took about 45 minutes to pick up the car