Awful in every way.

The staff were very helpful. They did try to upsell, but respected it when I declined and were still polite.

The experience was, generally, pretty pleasant. The counter staff were polite, although they pushed unnecessary extras too much for my liking, like additional insurance and bigger car. Having said that, the counter staff did say, "Go and look at the car and if you want to come back and upgrade, great", which was appreciated. The car (Nissan Altima) was OK. It was big enough and comfortable enough for our needs. It was reasonably economical and had no reliability issues. The drop off could not have been easier (except maybe for trying to find a petrol/gas station nearby!). It was, possibly, the easiest and slickest drop off I have experienced, which really helped reduce pre-flight home stress.

The process was very simple. The prices were reasonable. Documentation was easy to download and print, which really helps when planning a trip.

Did take a little while get the car, but everything was busy at Hertz and the other two agencies. My rep could not have been more professional and courtesy. I don't fly much any more, and I don't rent cars much, but I would/will certainly want another experience like this one.

Like: Every aspect of the rental went smoothly. I'll be using easyrentcars again that's for certain.

Like: Excellent customer service!