It was terrible to find where to pick the car at 6 am in morning the address was not correct and har

The service was excellent.

Due to our huge luggage,we had to change into a bigger one to accomodate 4 of us.

Not actually Hertz but local firm Lotte which was fine, just the wrong name on my paperwork. The confirmation clearly stated car rental pickup and drop-off "on airport" but in fact we had to go outside in the rain to board a shuttle to the depot. That was not far but not as requested nor confirmed. The final direction on their satnav took us down a side street in the opposite direction to the drop-off which was a bit confusing.

車両の大きさが4人乗りの 小回りのきくような軽自動車サイズと 思っていたのですが、 セダン系の乗用車が来て 運転が怖かったです。

丁寧に対応して頂きました

Like: There are professional guy who can speak english and guide us. Well done!
Dislike: Nothing much, just we cant get the car we reserve for but they do provide other similar car for us