Car drivable but had faults (cruise control and collision warning inoperative and warning lights on). Were not advised of existing damage to bodywork. Car had 90,000 on clock so not a new vehicle. Counter staff and return staff very pleasant and efficient.

All good.

Overall responsible, but strictly business and not going the extra mile.

The car pickup process took up to two hours. We arrived at the pickup point 15 minutes earlier than our scheduled time, but had to wait in line and only got the car two hours later. When returning the car, the agreed return point was actually closed two years ago. Can you believe it? Yet, it's the truth.

Overall, the process is efficient, and the vehicle was a new one with 9000 kilometers. However, make sure to read the contract carefully as picking up the car half an hour early almost resulted in extra fees. Fortunately, it was corrected in time.

They didn’t have the reserved car