Few people in line for car pick-up, staff service was decent, you can choose any car of the same type in the garage and drive off.

At the counter, I was asked if I would return the car with a full tank. I said yes, but they still charged me extra for fuel when I returned the car. They also added towing insurance without my consent, resulting in an additional $42.50 charge. I contacted the rental company, but they gave the same explanation, saying there was nothing they could do. However, after my daughter, who speaks good English, called them, they quickly canceled the charges. I've encountered this issue three times, and each time I had to resolve it myself because the rental company was essentially powerless.

The brand's service is reassuring, the procedures are fast, and the vehicle is clean.

Cultural differences between Chinese and Western cultures made communication challenging, but their attitude was earnest.

The car was very new, with just over 1,000 miles on it.