The Chinese staff suggested that I upgrade to a diesel vehicle, claiming the Highlander consumes six tanks of gas while the diesel would only use one. The upgrade cost $450. I was almost scammed.

Honestly, it was great. The car model was impressive and very practical, making it an enjoyable experience.

Very good. The service attitude was great and the location was easy to find.

There were a lot of people in line. We arrived early to pick up the car, but the staff didn't inform us and said they would charge us an extra half-day fee. After explaining for a long time, they told us we must wait until the scheduled pickup time to get the car.

There were long lines, and it took an hour to get the car. There were four staff members available, but some took a long time to serve each customer. The car was freshly washed and clean. Returning the car was quick as they only checked the fuel level. The brakes made a strange noise on the second day, which affected our mood a bit. We later had someone check it and they said it wasn't a big issue. For longer trips, it might be better to rent an SUV for peace of mind.