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From other countries or regions
+1-8007618913
Live chat Email us Service Code: 8946615314
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 8946615314
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Reviewed: Mon, Oct 19, 2015
About Hertz: 6.0 /10
The car was good. Although it was the specified model, we got upgraded to a Mitsubishi SUV at the store. The service staff were very friendly. We rented a child seat, which was quite spacious, so it was still cramped for a family of five. The on-site charges were about $40 more than the price listed on the rental website. There were many items listed, likely fees and not taxes! But I still don't understand why. When asked, customer service said it's the $75 child seat tax. Do you assume customers don't understand English?!

Relevant Reviews on Hertz MELBOURNE APT

Gladys Sainsbury

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Reviewed: Tue, Dec 18, 2018
“Great Ocean Road”
About Hertz: 10.0 /10
The process was very fast, returning the car was convenient, and the credit card pre-authorization was released quickly.
About QEEQ: 8.0 /10

Alger Constance

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Reviewed: Thu, Jan 3, 2019
“Melbourne - Great Ocean Road - Twelve Apostles”
About Hertz: 2.0 /10
We wanted to change the return location last minute and tried to contact the rental company. Unfortunately, no one answered the phone or was at the store. Even the customer service hotline was unresponsive, which was really frustrating.

Quintion Noel

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Reviewed: Wed, Feb 8, 2017
About Hertz: 2.0 /10
Terrible experience!!! Just awful!!! We booked a mid-size SUV, and HERTZ's list included four models: RAV4, OUTLANDER, X-TRAIL, and a Renault model, but we ended up with a very poor HYUNDAI TUCSON. It has weak power!! It struggled to climb hills in Melbourne and had turtle-like acceleration when loaded!! The key issue is that this car wasn't even listed in HERTZ's promotional brochure! False advertising!!!! Even worse, when returning the car at the airport, we had already refueled it fully, but the inspector (of Indian descent) claimed the tank was not full and said that refueling only counts if done within 15KM of the return location, allegedly according to their contract. This is pure extortion! We argued with this person, but he was very stubborn and forcefully charged us additional fees (refueling service fee + postage) and was very rude! We ended up speaking multiple times with the HERTZ office manager, who finally waived these charges!!! This fee was outright extortion!!! It wasted our time and energy, making us almost miss our flight!!! We will never use this damn company again!!!

Susie Hudson

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Reviewed: Thu, Feb 22, 2018
“Melbourne - Great Ocean Road - Melbourne”
About Hertz: 8.0 /10
The staff tried to sell us insurance and fuel options when we rented the car. We declined. They also asked if we were going to places off the Great Ocean Road and whether we had prepaid for toll roads. Overall, their attitude was good, but communication wasn't very smooth.

Lydia Scott

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Reviewed: Sat, Aug 2, 2014
About Hertz: 10.0 /10
The customer service was very enthusiastic and patient.
About QEEQ: 10.0 /10

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