Stavanger is perfect for driving to Pulpit Rock and Kjeragbolten, an amazing experience.

The pick-up service was excellent. The rental company put the car key, documents, etc., in a bag in advance. You only need to sign some documents and swipe a pre-authorization; it’s very convenient and fast. However, the car was a bit hard to find – it was on the top floor of a parking building opposite the pick-up point. There were no signs in the elevator, making it somewhat difficult to locate. Also, for those who didn’t purchase full insurance, note that some scratches were not marked in the contract. It is recommended to thoroughly inspect the car and confirm with the staff.

The guy at the airport counter had a great attitude. He just handed over the keys, and you have to find the car yourself...

Although Stavanger Airport is not very large, all the car rental offices are located in a small building about 50 meters outside the airport, which is fairly easy to find. When I arrived, there was no queue at the AVIS window. I handed over my rental voucher, driver's license, QEEQ certificate, and credit card to the staff, and the process was completed in just a few minutes. The staff repeatedly confirmed my rights and obligations, had me sign in four places, and then handed me the car key. All the rental cars are located on the top floor of a five-story parking garage next to the rental office. Taking the elevator up, it was not too difficult to find the car assigned to me, a nearly new Golf Estate with only 6000 kilometers driven. I requested a diesel car, but the staff said none were available, so I got a gasoline car instead. Over ten days, it was quite fuel-efficient. The car had automatic headlights, automatic wipers, adaptive cruise control, front and rear parking sensors, a massaging driver's seat, and automatic start-stop for the engine. All the necessary features were included, which was excellent. The downside was that due to the small engine, the power loss was quite noticeable when the air conditioning was on, and in some cases, I had to downshift two gears to drive normally.

Recommend getting full insurance for peace of mind!

This car rental experience was terrible. First, the rental company replaced the originally booked SUV without any detailed explanation, unlike other rental companies. They didn't even check the car themselves and let me inspect it and figure it out on my own, which took a long time. They also pre-charged me over 900 NOK for fuel, but I haven't received a refund even after refueling. The two most frustrating issues were: first, their customer service phone was always busy, making it impossible to reach them for any help. Second, when we planned to return the car in Trondheim due to a change in our departure time, we were told by the staff during pickup that it would be no problem. However, when we arrived at the return location at 16:00, the store was already closed. The addresses of the two alternative return points provided by the store were missing or incorrect. After asking around, we found one return point at a gas station that was closed and another at a hotel that had been under renovation and closed for a year. We had no choice but to drive 40 kilometers to the nearest airport to return the car. The airport staff said they couldn't handle the issue, and we ended up spending six hours and a few hundred NOK on an airport shuttle back to our hotel, almost reaching midnight without any food or drink. We were extremely upset and will never rent an Avis car through your website again. What a terrible company!