The customer service at the San Francisco branch isn't very stiff, but they do try to sell full coverage insurance, making it seem like renting through them is cheaper. Overall, it feels like HERTZ's service level is declining.

Both picking up and returning the car were very easy and convenient!

The Los Angeles LAX location has VIP and regular areas. This was my first time renting from Hertz, and I was in the regular area. I was assisted by an older Caucasian man, which is unusual as most companies have South Asian individuals in customer service roles. The man was chatty and checked my insurance situation, then told me I didn't need to buy any additional insurance. I asked if I needed to wash the car before returning it, and he said 'just leave it dirty.' The car got quite dirty inside and out, and despite washing it twice, I couldn't get it completely clean. They didn't charge me for it afterwards. I was in a hurry to catch my flight when returning the car and miscalculated the fuel amount—it was just at the Full line. I felt a bit embarrassed, but they didn't charge me extra for that either. I would consider using Hertz again in the future.

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また利用したいと思う

Both the Hertz representative and the vehicle exceeded my expectations.

The platform was very user friendly.