CAR RENTAL REVIEWS ON HERTZ IN ANCHORAGE

All perfect, quick and easy pickup, we were lucky to receive a brand new car.

The man at the counter did great with what he had. ALL THE CARS WERE LOCKED UP IN COMPUTER!!! Had to do paperwork on paper!!! May at the counter tried but could not get cars released!!! :-(

The service provided really exceeded my expectations. I am very grateful

Excellent application

Very satisfied, possibly because our rental coincided with the peak tourist season, resulting in longer queues.

Not many staff at the counter

Pretty good, barely needed to queue, the car was in good condition. It can fit 5 adults and 1 child (in a car seat). The trunk can hold 3x28 inch, 2x24 inch, and 1x20 inch suitcases, plus a simple stroller.

The staff tried to charge me a one-way rental fee, but I showed my rental confirmation voucher (page 2: Oneway rental fee: included), and that resolved the issue. I believe this shouldn't have happened in the first place. All the charges paid should be detailed in the rental company's system, and renters shouldn't need to provide proof of payment. What if I hadn't printed the complete rental confirmation voucher and couldn't provide the second page? Would I have had to pay the one-way rental fee again?

Like: Everything was perfect.

They didn't have the car I reserved but they did give an upgrade that suited the purpose I needed.