Europcar FRANKFURT MAINSTATION Review: Pickup/Drop-off Excellent, Cleanliness Excellent, Customer Service Exc......

Patricia Whitehead

Germany

Reviewed: Tue, Aug 9, 2016

About Europcar: 4.0 /10

We booked a 9-seat automatic Mercedes Vito, but when we arrived, the staff told us they only had a 9-seat manual Volkswagen or Opel, and the price remained the same. We had no choice but to downgrade from automatic to manual, and there was no compensation. Finally, when returning the vehicle, they charged us an extra 20 euros for a different drop-off location.

Europcar

Frankfurt

Germany

1 days rental

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Baird Andrew

Germany

1 days rental

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Germany

Reviewed: Sun, Sep 1, 2019

“Germany-Switzerland-Italy”

About Europcar: 4.0 /10

1. Due to a train delay, I called the rental company in advance to confirm a 10-minute delay, expecting to pick up the car by 19:10. I arrived at the shop at 19:07, but the staff had already left, so I could only pick up the car the next day. 2. I booked a premium wagon, but was given a sedan instead.

Marsh Carey

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Reviewed: Wed, Aug 28, 2019

About Europcar: 10.0 /10

Satisfied.

Todd Pansy

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Reviewed: Thu, Jul 11, 2019

About Europcar: 6.0 /10

It was okay

Matt Eva

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Germany

Reviewed: Sat, Mar 31, 2018

“Frankfurt-Cologne-Düsseldorf-Amsterdam”

About Europcar: 2.0 /10

There was only one person on duty, waited for half an hour. The parking spot number for pickup was incorrect, and there was no one around to ask. No one to explain the car features.