The staff was very kind and humorous. He understood our language limitations well. Returning the car was very convenient; we just handed the key to the receptionist and confirmed the fuel tank was full.
1. Due to a train delay, I called the rental company in advance to confirm a 10-minute delay, expecting to pick up the car by 19:10. I arrived at the shop at 19:07, but the staff had already left, so I could only pick up the car the next day. 2. I booked a premium wagon, but was given a sedan instead.
I rented from Europcar and my friend rented from AVIS. At Europcar, there were staff at both the pickup and drop-off points in the parking lot. However, at my friend's rental company, sometimes there were staff and sometimes not.
The guy at Europcar in Frankfurt train station was great, very enthusiastic, and did not try to up-sell anything.
Picking up the car at Frankfurt Central Station was very convenient, and the service was great.
About QEEQ:10.0/10
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