Hertz MELBOURNE APT Review: Pickup/Drop-off Excellent, Cleanliness Excellent, Customer Service Exc......

Lionel Johnson

Australia

Reviewed: Tue, Feb 23, 2016

About Hertz: 4.0 /10

Low efficiency. Due to incorrect data from the rental company's customer service, the seven-seater car we booked turned into a five-seater. We waited forever for the car wash. We found out they gave us the wrong car after half an hour, then the staff contacted the rental company customer service to exchange it, and we had to wait another half hour. So frustrating!!!

Hertz

Melbourne Airport(MEL)

Melbourne

Australia

1 days rental

Relevant Reviews on Hertz MELBOURNE APT

Guy Haywood

Australia

1 days rental

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Melbourne Airport(MEL)

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Reviewed: Wed, Oct 9, 2019

“Melbourne - Great Ocean Road - Melbourne”

About Hertz: 10.0 /10

Pretty good, straightforward procedures.

About QEEQ: 10.0 /10

Lionel Pope

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Reviewed: Wed, Dec 11, 2019

“Great Ocean Road”

About Hertz: 10.0 /10

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Amanda Veblen

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Reviewed: Fri, Mar 31, 2017

About Hertz: 10.0 /10

The rental company is professional, the car was in great condition, and they even upgraded the model for free.

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Hyman Wilde

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Hertz

Melbourne Airport(MEL)

Melbourne

Australia

Reviewed: Mon, Mar 20, 2017

“5-Day Rental”

About Hertz: 6.0 /10

No reserved or alternative models were available at the counter. Had to wait for more than an hour for the car to be washed and delivered. The staff at the rental counter forgot to return my driver's license copy and didn't apologize. The service was poor and did not match the HERTS brand image.