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Live chat Email us Service Code: 8854745317
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 8854745317
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Melbourne-Geelong-Great Ocean Road-Melbourne

Reviewed: Mon, Apr 9, 2018
About Hertz: 2.0 /10
The service was very poor, no smiles, and they provided the worst car of the same type. They charged an additional AUD 33 service fee for a AUD 1.38 toll.
About QEEQ: 10.0 /10
Full Size Van | KIA Carnival or similar

Relevant Reviews on Hertz MELBOURNE APT

Violet Haggai

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Reviewed: Tue, Oct 22, 2019
“Great Ocean Road”
About Hertz: 4.0 /10
First of all, the location is very easy to find, right across the street. When we arrived, we were informed that the Camry we booked was unavailable and were given a CHR instead. At the Hertz store, the types of cars are clearly labeled, with the Camry being a full-size vehicle and the CHR being a small-size SUV, yet they used the word 'upgrade' for this change. Upgrade?? The rear space was ridiculously small, the view was extremely limited due to the window design, and the trunk was so small it could only fit two carry-on bags and two backpacks. The Camry has a 2.5L engine, but we got a small 1.2T car, and they call that an upgrade? I had prepaid the full amount; why was there no car for me when I arrived? Shouldn't there have been a reserved car for me? The car was in good condition, with adaptive cruise control and auto hold, so it was likely a 2018-2019 model. However, the noise from the wind and tires was very loud, making the ride much less comfortable (I can compare as I drove a Camry in Sydney). Returning the car was easy, just follow the navigation, which was nice. Overall, I was quite dissatisfied as I chose Hertz for its good reputation in the car rental industry. Quite disappointed.

William Piers

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Reviewed: Thu, May 24, 2018
“Melbourne - Great Ocean Road - Canberra - Sydney”
About Hertz: 2.0 /10
Waited too long to pick up the car, over half an hour purely for the staff to verify the information without any communication. No staff accompanied during pickup, making it impossible to confirm any potential vehicle issues.

Cliff Connie

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Reviewed: Thu, May 3, 2018
“Melbourne, Great Ocean Road, Twelve Apostles, Forest Railway”
About Hertz: 6.0 /10
The staff at the counter were evidently not familiar with the business processes. Despite not many people in line, it took three hours of waiting at the counter.
About QEEQ: 10.0 /10

Amanda Veblen

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Reviewed: Fri, Mar 31, 2017
About Hertz: 10.0 /10
The rental company is professional, the car was in great condition, and they even upgraded the model for free.
About QEEQ: 10.0 /10

Cash Stevenson

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Reviewed: Fri, Sep 16, 2016
About Hertz: 10.0 /10
Pretty good!
About QEEQ: 10.0 /10

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