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+56-226665927
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From other countries or regions
+1-8007618913
Live chat Email us Service Code: 6639589332
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 6639589332
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Melbourne-Geelong-Great Ocean Road-Melbourne

Reviewed: Mon, Apr 9, 2018
About Hertz: 2.0 /10
The service was very poor, no smiles, and they provided the worst car of the same type. They charged an additional AUD 33 service fee for a AUD 1.38 toll.
About QEEQ: 10.0 /10
Full Size Van | KIA Carnival or similar

Relevant Reviews on Hertz MELBOURNE APT

Dwight Bauer

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Reviewed: Mon, Oct 14, 2019
“Melbourne-Great Ocean Road-Melbourne”
About Hertz: 10.0 /10
Car pickup and exchange were very quick, and the store was easy to find.
About QEEQ: 10.0 /10

Yves DeQuincey

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Reviewed: Tue, Feb 12, 2019
“Melbourne-Penguin Island-Great Ocean Road-Melbourne”
About Hertz: 10.0 /10
The car rental location at Melbourne Airport is easy to find. After collecting luggage, just cross the zebra crossing outside the airport exit to the opposite side. It takes about 5 minutes to walk there. We did the paperwork in the afternoon around 2 PM. We also paid about 70 AUD for all tolls during the 3-day trip. The return time can be anytime before 4 PM on the agreed return day. We chose to return the car at a location in downtown Melbourne, which is less than 1 kilometer from Federation Square. It was also easy to find. There are gas stations near the return location, and the return process was simple, taking about 15 minutes to complete. We got a free upgrade to a new 2018 car with just 9000 kilometers on it. Adding an additional family member as a driver did not incur extra charges.
About QEEQ: 10.0 /10

Byron Bertie

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Reviewed: Thu, Nov 24, 2016
“From Melbourne to Sydney and then down to Great Ocean Road”
About Hertz: 10.0 /10
Drove for half a month, the car was dirty and I was very concerned. Couldn't find a place to wash it, but returning the car was no problem at all. Took only five minutes to return it, awesome!
About QEEQ: 10.0 /10

Quintion Noel

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Reviewed: Wed, Feb 8, 2017
About Hertz: 2.0 /10
Terrible experience!!! Just awful!!! We booked a mid-size SUV, and HERTZ's list included four models: RAV4, OUTLANDER, X-TRAIL, and a Renault model, but we ended up with a very poor HYUNDAI TUCSON. It has weak power!! It struggled to climb hills in Melbourne and had turtle-like acceleration when loaded!! The key issue is that this car wasn't even listed in HERTZ's promotional brochure! False advertising!!!! Even worse, when returning the car at the airport, we had already refueled it fully, but the inspector (of Indian descent) claimed the tank was not full and said that refueling only counts if done within 15KM of the return location, allegedly according to their contract. This is pure extortion! We argued with this person, but he was very stubborn and forcefully charged us additional fees (refueling service fee + postage) and was very rude! We ended up speaking multiple times with the HERTZ office manager, who finally waived these charges!!! This fee was outright extortion!!! It wasted our time and energy, making us almost miss our flight!!! We will never use this damn company again!!!

Peter Wallace

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Reviewed: Wed, Feb 25, 2015
About Hertz: 8.0 /10
Not bad

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