Overall, a self-driving trip offers great freedom, worth it.

Avoid Hertz. The specified Volkswagen model was not available, even after walking around the entire parking lot twice. The real issue came afterward. The so-called roadside assistance was practically non-existent. I called twice at 11:00 AM Eastern Time and nobody answered for over half an hour. It wasn't until 2:00 PM that someone finally picked up. I drove the faulty car to two nearby Hertz locations for a replacement, but no cars were available. They only had lower-tier models available from other locations. To get a similar model, I was told to drive back 300 km to New York Airport. When returning the car, I was charged 1000 RMB for fuel because the tank was only a quarter full.

My flight arrived in New York early in the morning, and there was only one person at the counter handling car rentals. This person was not familiar with the procedures at all. I had to wait in line for two and a half hours, and it took three hours in total before I could finally drive away.

Excellent

Average

The reserved car model was not provided. They offered a random one.