New York - Pennsylvania - Massachusetts - Maine - Boston

Overall satisfactory, had to queue at New York airport for the staff to bring each car over, which took some time. The car was very new, only a few thousand kilometers, easy to drive, and returning the car was convenient. Overall a good experience.

The car had a tire issue midway, but found a Hertz store and the staff had a good attitude during the car replacement. However, an unjustified charge of over $100 appeared after returning home, which couldn't be resolved.

Terrible attitude! The staff are very unprofessional!

My flight arrived in New York early in the morning, and there was only one person at the counter handling car rentals. This person was not familiar with the procedures at all. I had to wait in line for two and a half hours, and it took three hours in total before I could finally drive away.

The reserved car model was not provided. They offered a random one.