Europcar ZURICH KLOTEN AIRPORT Review: Pickup/Drop-off Excellent, Cleanliness Excellent, Customer Service Exc......

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Vivien Pritt

Switzerland

Reviewed: Sat, Jul 4, 2015

About Europcar: 10.0 /10

The best part is, we were supposed to return the car at 11 AM since we picked it up at 11 AM, but because it was a Saturday and the tax refund office opened at 10 AM, we knew we couldn't return the car on time. We were still driving from Austria to Switzerland! Then we called the return service and informed them we'd be late, asking how much extra it would cost. He asked how late we'd be, and we said around 1 PM. He said 'No problem, it's OK, no extra charge.' Wow! When we arrived, we couldn’t find a gas station on the way to return with a full tank. The front desk staff was very friendly and told us there was a self-service station across the street and an attended one around the corner if we needed help. He even mentioned that gas is expensive here and it wouldn’t be cost-effective for us. Exceptional service! We filled up the tank, returned the car in a minute, everything went smoothly. Highly recommended!

About QEEQ: 10.0 /10

1 days rental

Relevant Reviews on Europcar ZURICH KLOTEN AIRPORT

Uriah Hemingway

Switzerland

16-day rental

Small SUV | Opel Crossland X or similar

Reviewed: Fri, Oct 12, 2018

About Europcar: 2.0 /10

The rules are not user-friendly enough

Hayden Johnson

Switzerland

1 days rental

Reviewed: Thu, Jun 14, 2018

About Europcar: 6.0 /10

There were several flights arriving in Zurich at that time, and there were quite a few people in line. It took me about thirty minutes to get the car.