The car rental office said we couldn't use credit cards with magnetic strips, only those with chips were allowed, but they never informed us of this requirement. Therefore, they rejected my husband's card with a magnetic strip. When I used my chip card to secure the rental for my husband, they insisted on charging over 300 dollars to make me a co-renter. Otherwise, we couldn't pick up the car. This credit card policy is too unreasonable; I've never encountered such a situation in the U.S., and we wouldn't need to spend this extra 300 dollars.
The Zurich airport rental office is not far from the arrival hall, and you can walk there without needing a shuttle. There were not many people in line, and while the staff was not particularly enthusiastic, they were polite enough. I got the car quickly. However, the return location at Geneva airport lacks clear signage. Initially, I couldn't find the return spot and had to circle around and ask someone for directions. If you miss the only small sign, you might end up driving into France! Of course, this is not the fault of the rental office, and the return process was quick.
Big companies are really good. The paperwork is done at the airport, and the car is picked up next door. The rental and return process is simple and quick. Since we had an 11-day rental period and a lot of luggage, they offered a free upgrade to a bigger car. The car was very new, with just over 20,000 kilometers. The staff were kind and enthusiastic.
Car was damaged and pointed out at the time of pick up. However same was not in the system at the time of drop and has been disputed.
Arrogant and unhelpful staff.
Charged incorrectly for upgrade than discussed.
Avoid this company
About QEEQ:10.0/10
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