Procedures are simple and straightforward, no pushy insurance sales, clear explanations, and easy to find location.

Great attitude

There was no wait time, but they asked a bunch of questions that seemed pointless to me, like about my flight out of Salt Lake City and my destination. I've never encountered this with other rental companies. As long as I return the car according to the rental agreement, why do they need this information?

Not bad, the staff were quite polite.

Pretty good. The service was enthusiastic, the car's condition was good. We rented a RAV but it was unavailable, so they upgraded us to a full-size Apache.