Attentive service

This rental company specifically scams Chinese customers. They pre-mark the wheel hub and then claim you damaged it when you return the car. How could it possibly get damaged there? German brains must be full of crap. They don't allow you to inspect the car when picking it up, and when returning it, they say everything is fine. Four months later, they deduct your money, truly shameless.

Picked up the car at Munich Airport in Germany. The instructions differed slightly from what we found online, which was confusing. Asked at the information desk and then saw the signs. Took a number, waited in line, showed our documents, and were done very quickly.

Waited at Frankfurt Airport. The car I booked wasn't ready. The rental company asked me to pay extra for a different car, but when I refused, they finally got me the same model. The return process was smooth; they just checked briefly and it was all good.

Amazing service, got a free upgrade and the car was in superb condition.