The service attitude was great, very enthusiastic and attentive. There was a car to pick us up from the cruise terminal to the store. The only downside is the rental shop closes a bit early, at 6 PM. Although they allow drop-off returns, we were concerned about potential unresolved damages, so we returned the car early. If you drop off the car after hours, the store's shuttle is not available, but the staff can help you book a taxi in advance, which is quite thoughtful.
“Good staff, good service, shame the car had a couple issues.”
About Enterprise:9.0/10
Good model car, friendly staff, but car had a couple issues:
- One of the wiper blades came loose on highway
- Car didn't have enough coolant and gave engine warning. Topped up with water myself.
Like: That after a V E R Y L O N G wait, I was offered an opportunity to upgrade Dislike: Too many staff behind the desk not attending to anything, then saying the computers were down, resulting in overly long wait
Dislike: Rear taillight out had to replace, however was reimbursed upon return.
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Customer Service
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