Average. The rental company didn't inform me in advance through any channel that I needed to bring two credit cards. They insisted, 'no card, no car,' which made me very angry. No matter how I explained or offered to pay a cash deposit, it didn't help. I had no choice but to return to the hotel to get another credit card. But what if I hadn't brought another one when I left the country? Would I have paid but not gotten the car? Unbelievable.

We booked a BMW, but they gave us a Renault and refused to refund the difference.

Hardly any queues

The company's service is good, the procedures were handled quickly, and there are plenty of vehicles. I booked a Golf but received a brand new BMW 318 instead. They did not excessively upsell insurance products at the counter. Overall, I am satisfied.

I specifically chose a store in downtown Zagreb when booking the car and even picked nearby accommodation. But when we went to pick up the car, the store was closed. We had to trouble the landlord to take us by taxi to the airport store to get the car. This information was not updated online in time, wasting our money and time, and we got caught in a heavy rain.