I'll check the bill when it comes back

They upgraded our rental from a Volkswagen Touran to a Mercedes without informing us. Driving a 9-seater Mercedes in Spain was a nightmare, and the car was in poor condition. It even broke down halfway.

Waited a long time, very inefficient.

The actual price was much higher than the booking price. For customers with limited English, there were many additional charges that were not explained. There was no inspection sheet during pickup and no receipt during return. They just asked for a signature on a PDA screen.

The staff drove the car to us when we rented it, and the return process was very smooth. They took the car from the front door without inspecting the exterior much.