Budget Melbourne Au Dtn Review: Pickup/Drop-off Excellent, Cleanliness Excellent, Customer Service Exc......

Bradley Commons

Australia

Reviewed: Sun, Jan 4, 2015

About Budget: 4.0 /10

1. We booked a 'mid-size' car, specifically a Toyota Corolla automatic or similar on the car rental site, but we were given a very compact Hyundai i20. In the rental site options, I couldn't even select an i20; the smallest option was a Hyundai i30, neither of which fit the definition of a mid-size car. 2. Our original rental was for three days, but when shortened to two days, the daily rate increased. The total for three days was AU$196.49, averaging less than AU$66 per day. However, at the counter, changing to a two-day rental was no problem, but the price was quoted as AU$78 per day. When asked why, they simply said the original quote didn't apply. 3. None of the insurance options selected on the rental site were recognized by Budget. We had to purchase all new insurance options at the counter. When asked why, the response was that the insurance provided on the website wasn't their responsibility; they only honor insurance packages offered at the counter.

Budget

Melbourne

Australia

1 days rental

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Alice Philip

Australia

1 days rental

Budget

Melbourne

Australia

Reviewed: Sat, May 4, 2019

About Budget: 10.0 /10

Convenient pick-up and drop-off, satisfactory service attitude at pick-up

About QEEQ: 10.0 /10

Jacqueline Huggins

Australia

1 days rental

Budget

Melbourne

Australia

Reviewed: Wed, Oct 25, 2017

About Budget: 2.0 /10

Terrible car rental experience. Didn't get the car. Not recommended for users with children who need car seats. The whole trip was greatly affected by this. If you are comfortable with English, you can use the rental company as a search engine to roughly locate car rental locations, models, and prices, then directly contact the supplier for booking. This can save you the middleman costs, making it easier to handle issues and potentially cheaper. In summary, I do not recommend the rental company. Terrible experience, and I won't use it again. Additionally, when lodging a complaint about an after-sales issue, their customer service was not proactive in handling the complaint. Regardless of the complaint's outcome, their communication skills and service attitude are far from those of other e-commerce platforms like JD.com or Ctrip.

Rudolf Sophia

Australia

1 days rental

Budget

Melbourne

Australia

Reviewed: Sun, Aug 31, 2014

About Budget: 8.0 /10

The process of picking up and returning the car was very convenient and quick. Very satisfied. It would be even better if we got a paper with contact information for vehicle issues, the type of fuel needed, and other basic useful information when picking up the car, and a detailed bill email like Thrifty after returning the car.

Hilda Freeman

Australia

1 days rental

Budget

Melbourne

Australia

Reviewed: Mon, Jan 12, 2015

About Budget: 8.0 /10

I picked up the car in downtown Melbourne. The young man kept trying to upsell me to a hybrid Camry for nearly double the price. I told him I already drive a hybrid in my home country and that the Cruze would be fine. Despite that, he insisted on giving me the keys to experience it. Do I really seem that naive? The Cruze's condition was good, everything you need is there, and with just 40,000 km on the odometer, it still felt relatively new.

About QEEQ: 10.0 /10