Driving Around Melbourne Suburbs, Picturesque Scenery

A reputable company, highly recommended.

1. We booked a 'mid-size' car, specifically a Toyota Corolla automatic or similar on the car rental site, but we were given a very compact Hyundai i20. In the rental site options, I couldn't even select an i20; the smallest option was a Hyundai i30, neither of which fit the definition of a mid-size car. 2. Our original rental was for three days, but when shortened to two days, the daily rate increased. The total for three days was AU$196.49, averaging less than AU$66 per day. However, at the counter, changing to a two-day rental was no problem, but the price was quoted as AU$78 per day. When asked why, they simply said the original quote didn't apply. 3. None of the insurance options selected on the rental site were recognized by Budget. We had to purchase all new insurance options at the counter. When asked why, the response was that the insurance provided on the website wasn't their responsibility; they only honor insurance packages offered at the counter.

Customer service was very enthusiastic and good. However, they were quite pushy with insurance. I ended up buying an extra 100 AUD insurance at the counter.

It was fairly easy to find in downtown Melbourne. The car was in the parking garage of a building. We drove it to our accommodation to pick up luggage. The car was big enough to fit 4 adults and 4 large suitcases.

Good service attitude, but the branch is located in the city center and has shorter operating hours compared to the airport branch.