Acceptable

Not many people, orderly queues, excellent service.

Everything was fine except for the long wait (about an hour and a half) to pick up the car. It was my first time renting a car, so I didn't have much experience and ended up purchasing prepaid fuel, RoadSafe, and optional PPP without realizing it. However, Dollar's customer service patiently gave me tips, and I managed to cancel all of them when returning the car.

The service was good, and there was no hard sell for additional insurance. We opted for the road assistance insurance ourselves. Everything was fine, and returning the car was easy.

The additional insurance options were listed in English, making it difficult to choose, so I ended up buying all of them, which felt a bit costly.