Dollar - Information, Car Rental Instructions & Policies

Because of my poor English, I was persuaded to buy additional insurance, paying 2600 yuan more. Also, I booked a Jeep online but received a Kia, which was disappointing.

Picking up and returning the car were very convenient, and there were many car models available. However, I was still forced to purchase the $7.99 per day roadside assistance insurance.

The additional insurance options were listed in English, making it difficult to choose, so I ended up buying all of them, which felt a bit costly.

Overall, it's pretty good. In the morning, there are quite a few cars available, offering lots of choices. However, most have over 40,000 miles on them. Switching cars midway is convenient, although you might need to wait if there are no cars available. Aside from that, I'm satisfied!

Extremely bad experience. I booked a Jeep Grand Cherokee, and everything was OK during the paperwork. But when I got to the parking lot, I saw they had charged me an extra $67 for fuel. I went back to ask them why, and they said I could return the car with an empty tank. In the US, gas costs only $2.43 per gallon, yet they charged me for 120 liters. After arguing for a while, they refunded me the $67. In the parking lot, there wasn't a single SUV of the same class, let alone a Cherokee. Free upgrade? No way. The guy gave a straightforward answer: 'You have two choices, one wait, but I don’t know how long, two you take a minivan.' With no other option, I ended up with a Dodge Minivan which had over 60,000 miles (100,000 km) on it. It was nerve-wracking to drive it through the national park. Other than having a 3.6 engine, the car was in terrible condition. The wipers were worn out, making it impossible to see when it rained in LA. At 70 mph, the steering wheel shook when braking. It nearly caused an accident on Highway 1. It was terrifying. When returning the car, it was early morning, the parking lot was nearly full and there was still no Grand Cherokee, not even a Ford Explorer. Basically, Dollar doesn’t have these cars, so be aware. With the same engine size, whether you rent an SUV, a minivan, or a sedan, the result is the same. So, when renting a car, choose based on engine size and go for the cheapest option, it makes no difference.

Very satisfied. The Los Angeles Airport location did not aggressively push add-ons. There were many customers, so I waited in line for over 20 minutes. They only required a domestic driver's license and didn’t even check the translation. I rented a FORD ESCAPE, but similar vehicles including JEEP had mileages around 50,000-60,000 miles, so I chose one with just over 40,000 miles. The car was in great condition, except for a low tire pressure alert mid-trip. I called DOLLAR once, and they said I could exchange the car, but only at a store location. The low tire pressure might be due to the system being too sensitive, so I continued driving it as is. Note that at Washington Airport, DOLLAR requires notarized documents to rent a car.

Smooth process, good car condition, and included a GPS.

It's okay

The service was outstanding. When the car had a problem halfway, they quickly replaced it and even upgraded us for free because they didn't have the same type available. Highly recommended.

Service is good, but they automatically added towing insurance. It was only after we insisted that it got canceled.

The service was good. I bought an additional roadside assistance plan. Returning the car was very convenient, taking only a few minutes. On the second day after picking up the car, I noticed that there was no front license plate and there were scratches on the body. I called and the issue was resolved satisfactorily.

The service was good, and there was no hard sell for additional insurance. We opted for the road assistance insurance ourselves. Everything was fine, and returning the car was easy.

Generally satisfied

Renting a car from Dollar was very convenient, and the car itself was great. We picked up the car at the Los Angeles airport location and returned it at the San Francisco airport location, both of which provided a very comfortable experience. There were no unexpected insurance sales pitches as mentioned on the website (everything was handled on QEEQ, so there were no additional sales pitches on-site, which was the best and most expected outcome). After completing the paperwork (you might have to wait in line if there are many people), you go to pick a car yourself, with around ten models to choose from. Once you pick a car you're happy with, someone at the exit will scan and register it, and you're good to go. Thanks, it was an excellent experience.

Very good and convenient. As soon as we got off the plane, there was a shuttle with Dollar printed on it. The driver didn't even ask and just helped us load our luggage. When we arrived at the rental location, the service staff almost charged us for additional insurance, but thanks to the printout from Zuzuche, we avoided that extra charge. However, they still charged me for a tank of gas (as I originally booked full-to-full). This turned out to be convenient since I could return the car with an empty tank, avoiding any hassle. Overall, the price difference wasn't significant. In summary, it was very cheap, very convenient, and very valuable.

Everything was fine except for the long wait (about an hour and a half) to pick up the car. It was my first time renting a car, so I didn't have much experience and ended up purchasing prepaid fuel, RoadSafe, and optional PPP without realizing it. However, Dollar's customer service patiently gave me tips, and I managed to cancel all of them when returning the car.

Convenient and fast

Not bad, the procedures were simple, and the car pickup and return were relatively quick.

Due to a lack of understanding of the vehicle model, the seven-seater model booked on the reservation page could only accommodate 5 people if it carried four large suitcases. Upon arrival, we had to upgrade the vehicle at an extra cost, initially quoted as $90 per day but negotiated down to $45 per day. This was not a good experience for the user, and there was also aggressive promotion of additional insurance. However, the car we eventually used was very good, and the return process was quite convenient.

1. After landing, Dollar's airport shuttle was significantly less frequent than Hertz or Avis, leading to long wait times. 2. When I arrived at Dollar to pick up the car, the wait in line took two and a half hours. Dollar treats walk-in customers and reservation customers the same, making everyone wait in the same queue, which is very unfair. 3. The salesperson deliberately concealed charges. For example, they told us we could return the car with an empty gas tank, claiming it was a special offer, but they had already charged us for a full tank. After insisting, they finally refunded us, which was frustrating. Additionally, they tried to trick me into buying optional services like road safety, claiming it was a mandatory requirement in the US. If it hadn’t been for the specific warnings on Zu's rental order, we would have been scammed into purchasing these options. Thanks to Zu for the warnings. 4. When I realized we were charged for gas and road safety, I canceled them and asked the front desk about the pre-authorized credit card freeze. The staff was very arrogant and unwilling to explain. 5. When returning the car with a full tank of gas, the staff suddenly asked for a fuel receipt from the previous day, which we weren't told about at pickup. They deducted over 10 dollars without informing us; if I hadn’t checked the receipt carefully, I wouldn’t have known. When I questioned her, she refused to explain and directed me to the counter with a terrible attitude. Ultimately, Dollar took the money without any clear explanation. 6. We booked a Grand Cherokee, but upon arrival, we were told there were none available and had to choose from just three similarly categorized cars. Compared to the large parking lots of Hertz and Avis, Dollar's selection was very limited, and it was nearly impossible to get the reserved model. Conclusion: I will never choose Dollar's services again.

We had to wait quite a bit for the shuttle bus at LAX. Several AVIS and HERTZ shuttles came before one Dollar shuttle arrived. At the rental location, there were many people at Dollar, possibly because it was around noon, a peak time. We waited in line for nearly an hour. They did offer additional insurance, which is optional depending on your choice. Initially, we chose a Jeep Cherokee, but it struggled with uphill roads. Later, at the Dollar rental spot at San Francisco Airport, we switched to a GMC. Its performance was much better, although it consumed more fuel. The car exchange process was very convenient: just refuel, a quick inspection, and then you get a few cars to choose from, which was nice.

It's okay.

The process was quick with no extra sales pitches.

Not many people, orderly queues, excellent service.

Very convenient, and the service is very good.

Great service, fast and efficient

Very good

Affordable prices, and the car is new.

Reputable big company

Excellent car rental company

Acceptable