Reputable big company

Due to a lack of understanding of the vehicle model, the seven-seater model booked on the reservation page could only accommodate 5 people if it carried four large suitcases. Upon arrival, we had to upgrade the vehicle at an extra cost, initially quoted as $90 per day but negotiated down to $45 per day. This was not a good experience for the user, and there was also aggressive promotion of additional insurance. However, the car we eventually used was very good, and the return process was quite convenient.

Generally satisfied

The service was outstanding. When the car had a problem halfway, they quickly replaced it and even upgraded us for free because they didn't have the same type available. Highly recommended.

The additional insurance options were listed in English, making it difficult to choose, so I ended up buying all of them, which felt a bit costly.