The service was outstanding. When the car had a problem halfway, they quickly replaced it and even upgraded us for free because they didn't have the same type available. Highly recommended.
The service was good. I bought an additional roadside assistance plan. Returning the car was very convenient, taking only a few minutes. On the second day after picking up the car, I noticed that there was no front license plate and there were scratches on the body. I called and the issue was resolved satisfactorily.
Very satisfied. The Los Angeles Airport location did not aggressively push add-ons. There were many customers, so I waited in line for over 20 minutes. They only required a domestic driver's license and didn’t even check the translation. I rented a FORD ESCAPE, but similar vehicles including JEEP had mileages around 50,000-60,000 miles, so I chose one with just over 40,000 miles. The car was in great condition, except for a low tire pressure alert mid-trip. I called DOLLAR once, and they said I could exchange the car, but only at a store location. The low tire pressure might be due to the system being too sensitive, so I continued driving it as is. Note that at Washington Airport, DOLLAR requires notarized documents to rent a car.
The additional insurance options were listed in English, making it difficult to choose, so I ended up buying all of them, which felt a bit costly.
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