N/A

Very convenient and fast.

- Chose the self-service option, but upon arrival, some booking procedures were still required. - They printed our international driving permit only after a reminder. - They provided a guide to U.S. traffic rules, which is very helpful for newcomers to driving in the U.S. - The provided offline GPS wasn't very useful. - We were pleasantly surprised to find a phone holder in the car, which was brand new and very sturdy. - Picked up the car from a store at the international airport, where they provided free self-service hot water, coffee, tea, and restrooms. However, sometimes there was no staff present, and we had to call them out. - On the last day, they drove us to the airport, and although we waited about half an hour, a staff member later apologized and explained that the shuttle had to refuel, which took some time. The shuttle was very comfortable, highly recommended~ - Overall, I would choose yesaway first for my next self-drive trip abroad.

When I arrived at the store for check-in, there was a gentleman ahead of me by two or three steps. Naturally, I lined up behind him to wait for check-in. While waiting, an American arrived, and a slightly chubby female staff member approached and told me that the gentleman behind me had an earlier booking time and should be served first. I disagreed. Everyone should follow the queue to pick up the car; why disrupt the orderly queue? When I didn't agree, the female staff member told me to wait behind the current customer and that a male staff member would assist me afterward. She then called the American customer behind me and offered to help him personally, which made me feel very uncomfortable! My reservation time had already passed, yet I was still waiting patiently. Why should an American customer be allowed to cut the line? Is it because I look Chinese? Isn't this discrimination? The female staff member, who also looked Chinese, was unnecessarily nice to the American while showing a poor attitude toward me, a fellow Chinese. By belittling her compatriot, she was also demeaning herself. Having an American identity doesn't change the fact that her blood and appearance are inherently Chinese. The service was very poor! However, I must commend the male staff member who helped me; he was very friendly. The two stars are for him alone. If it weren't for him, I wouldn't even give one star because of that female staff member.

This is the first time I've rented from this company, and I'm very satisfied overall!

Both pickup and dropoff were efficient, and the staff responded promptly.