We paid in full for this car, but when we arrived at the rental location, they had rented the car to someone else without contacting us. They forced us to pay an extra €141 for a different car, a Peugeot, which was worse than the Ford! The reason given was that we were late! There was no prior notice that the car would not be held if we were late. They just wanted to charge more money! I just want to ask, if I book a hotel room at full price and arrive late, is the hotel room given to someone else?
Overall, the car rental experience was satisfying, despite encountering some issues such as a flat tire caused by a nail during the trip and needing an urgent repair. Renting for 21 days during the busy July season, traveling through 7 countries, and driving over 4300 kilometers for less than 7000 was truly a great deal. The service at the Sicily by Car branch near Milano Centrale train station was excellent. They fully adhered to the contract booked via QEEQ, without any pressure to upsell insurance. The staff assisted with car inspection, and they were responsive to any issues that arose.
The car rental store in Milan is quite a distance from the parking lot. We had to drag two heavy suitcases across two streets and up to the third floor of the parking lot to find the place. Luckily, a staff member appeared halfway, so we didn't have to search for long.
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