Seville-Madrid

I can understand promoting higher-end models for performance goals, but I don't agree with misleading information to sell upgrades.

The service from such a big company is poor, with a terrible attitude. They gave us the wrong car model without any apology throughout the process. Although it was eventually resolved, it delayed us by two hours and required three trips back and forth. We had to unload and reload the luggage, which was very inconvenient.

Basically satisfied, but it took a long time to find the location. I thought the store was in the parking lot, but it was inside the train station. They open quite late, and the free additional driver I booked was not acknowledged, they charged 10 euros. The car's condition was okay, but there were many scratches, which made me worry about disputes when returning the car. Luckily, there were none, which I guess they were aware of. The fuel was already full when picked up, and they didn't ask if we needed it. There was still quite a bit of fuel left when we returned it, which was a pity, but it saved us the trouble of refueling. They didn't check the notarized document, just looked at the driver's license and asked me to write down my address.

In Seville, this store is located inside the train station. It would be helpful if they directly stated it's inside the train station. The staff were very friendly, overall very satisfied.

We've got extra charges from final invoice. Evnenthough it was existing damages from first time the pickup area!! When we picked up and returned the car we couldn't get the professional check and information from the staff.