I got from the UK to Italy in the same time it took to collect the car. 2 hours for collection is unacceptable. Also I booked a full size car and got a Nissan Juke which I do not class as a full size vehicle. Could not be bothered to raise given it took 2 hours to get in the first place.

I reserved a ‘full size’ car. I was given an Opel Astra and told this is the biggest car they do. An Astra is not a full size car. I was expecting a Mondeo ( Fusion ) sized vehicle. We managed because they had nothing else to give me.

Service was very good counter staff was professional and friendly

It all went very well no problems at all

The car was dirty and full of dints and scratches to the bodywork. The inside was well worn. The Firefly desk was closed and we had to use the Hertz desk. The Firefly cars were parked at the back of the car rental car park and as stated our car was dirty. It definitely gave the impression that Firefly used the old Hertz fleet.

Dealing with the counter staff was a terrible experience.