Unauthorized charges, waiting for customer service response.

They added accidental insurance without informing me, which is very unreasonable! The experience was terrible.

The provided vehicle was not on the list, and the condition was average, even the car emblem was missing. There was a noticeable premium compared to other rentals during the booking process. They charged a one-way fee, but there were additional charges after the order was completed. After contacting the rental platform, no proper resolution was given. This was a very poor rental experience! Both the rental company and the platform were disappointing!

Quite satisfied

The service is very convenient, attentive, and fast. The procedures are simple, and both picking up and returning the car are quick. The price is slightly higher than other companies, but you get what you pay for.