Very satisfied, the car was in great condition.

Avis and Budget are part of the same group, so we were assisted by an Avis representative. He was very polite, and the paperwork was processed quickly. Self-pickup of the car was very convenient.

Great service. We spent an extra 90 NZD to rent snow chains just in case it snowed at Crown Mountain. We didn't use them, but the service was excellent.

Satisfied

The vehicle looked great in the photos shown, however on closer inspection it had small scratches and dents. The staff member was ( prompt) showing me a handful of wide angle pictures but no close ups revealing damage. Most of the transfers I have done have a system where you get a drawing of the vehicle and ALL damage is marked on inspection. This let's the driver point out any unforseen blemishes etc. To be honest there was nothing noted and that left me feeling vulnerable. I made sure I filmed the vehicle and pointed out all the marks, dents, blemishes. At the return desk in Greymouth the counter lady was nice and polite, but qestions were raised about one one small dent by the fuel flap. I showed my video footage at Christchurch Airport and any pictures that detailed the small ding. In my opinion there was lack of communication. All the damage should be photographed and logged in the system so staff can identify past damage. The reason I am pointing this out is because I've done more then 40 transfers for transfer car and not experienced this before. Apart from that, happy with the overall experience. Thanks kindly

Good and simple