Long queue at pick-up, fast service at drop-off.

Easy pickup process

When renting from the Budget-Denver branch, it felt like they were trying to add extra charges. The return process was fine.

First of all this location (Denver) attended Avis/Budget/Payless in the same building. The crowd waiting to rent was unbelievable. When we got there the line filled the inside of the building, went out of it and around. They abuse the fact that you've been out in the sun, by the time you get to the counter you just want to get out, so they push everything on you. It took around 80-90 minutes from the time we got to budget to the time we got to the counter. And after that we waited for a further 30 while they "got the car ready". Finally we stormed in there asking for a car that was ready and they gave us our rental.

Budget initially directed me to a car that was not in the car park, I returned to the office where the staff found me an alternative car.