Horrible experience with Europcar!

DebbieGan

Australia

Reviewed: Tue, May 28, 2019

About Europcar: 5.0 /10

Horrible! Rushed out upon arrival as didn't want the counter staff to wait too long. Keys were provided, told where to go and rental agreement signed. Was not shown to the car to perform checking of the car together. Just asked to take photos to protect myself. Upon finding the car, realized that car seat was not installed or even provided although I already remarked in my booking. Went back to the counter which was already closed and empty. Amazing that no one among the other car rental booths had the Europcar employees mobile number and no number was left pinned somewhere at the counter. Called the careline who made me wait so long on the line (I was on international roaming!), arguing with me (WHO WAS IN FRONT OF THE COUNTER) that the counter at Avalon should still be open and finally telling me they couldn't do anything. I needed to get another car seat from another Europcar branch the next day! A TODDLER TRAVELLING WITHOUT A CAR SEAT IN AUSTRALIA IS ILLEGAL!!!! Luckily for me, the staff at Hertz next door saved my day by obtaining a spare car seat for me! First and last time renting from Europcar.

Europcar

Avalon

Australia

Full Size Van | KIA Carnival or similar

1 days rental

Relevant Reviews on Europcar AVALON AIRPORT

Owen Thorndike

Australia

1 days rental

Reviewed: Wed, Jun 19, 2019

About Europcar: 10.0 /10

Very good

About QEEQ: 10.0 /10

Clarence Yerkes

Australia

1 days rental

Reviewed: Tue, May 2, 2017

“Great Ocean Road”

About Europcar: 10.0 /10

The process of renting and returning the car was very smooth. Especially when returning the car, the staff just checked for damages and fuel, and we were good to go, it was super fast! When renting, our flight was delayed, but the staff extended the return time accordingly, which was very considerate and thoughtful!

Brook Horace

Australia

1 days rental

Reviewed: Wed, Nov 2, 2016

“From Avalon Straight to the Great Ocean Road, Then Back to Melbourne to Return the Car”

About Europcar: 8.0 /10

Pickup was fine, but returning the car was a hassle. There was no onsite inspection unlike other companies. Nobody was there from the company, and the instructions on where to park were unclear. I had to ask staff from other companies to finally find the parking spot.