I booked a car for a one-way trip, but found out they made a mistake at the drop-off time. Fortunately, after communicating, someone came quickly to retrieve the car, so my trip wasn't delayed.
Overall, it went smoothly, but there were two issues. First, we couldn't understand the directions given by the staff for the pickup location, and they were unwilling to assist us, making it hard to find the pickup spot. Second, the invoice sent was in Turkish (probably) and not in English, making it unreadable.
The insurance upsell was actually fine, but the biggest issue was the wrong return address. We were told at pick-up that it was at T2, so we went there early and searched for a long time only to find the counter was closed. After calling, we found out it was at T1. Paying for parking was a minor issue; the main problem was going through security, finding the counter, and making calls, which took us half an hour. Fortunately, we arrived early; otherwise, we would have missed our flight. When we complained to the staff, they were indifferent and simply said it was wrong, which was really frustrating!
The attitude was good, but the location is too hard to find. Please stop drawing maps if you can't do it right.
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