Car Return Nightmare: Decades of Renting, First Time So Unlucky! Couldn't Find Drop-off Point, Traff

Blanche Richard

Germany

Reviewed: Fri, Jul 7, 2017

About Europcar: 2.0 /10

After returning the car in Munich and boarding the train to Frankfurt, I realized that I hadn't returned the keys. I proactively called to ask if I should send them back via DHL from Frankfurt or return them to Europcar at Frankfurt Airport. After a while, the branch called back, insisting that I must come back immediately and take full responsibility for any consequences. I explained that I had an international flight connection and couldn't just jump off the train. They kept insisting that I return immediately or face huge fines.

1 days rental

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S.Ozer

Germany

3 day rental

Medium SUV | Skoda Kodiaq or similar

Reviewed: Wed, Jun 26, 2024

“Good experience with an upgrade”

About Europcar: 9.0 /10

We got a new Audi A4 - an upgrade from what we ordered (Skoda Kodiaq). It took some convincing however, as we were offered a smaller car at first.

About QEEQ: 10.0 /10

Webb Thackeray

Germany

1 days rental

Reviewed: Sun, Aug 4, 2019

“Munich, Füssen, Bavaria, Garmisch-Partenkirchen, Innsbruck, Ramsau, Berchtesgaden, Gosau, Hallstatt,”

About Europcar: 8.0 /10

Our flight was supposed to arrive in Munich at 6:00 AM, and we had booked to pick up the car at 8:00 AM. The flight was an hour early. After a brief rest at the airport and shopping at the supermarket, we went to the counter at 7:30 to handle the car pick-up. A male staff member initially assisted, but said our reserved car type (Volkswagen Golf Estate or similar) was still in town and suggested an upgrade for €25/day. I declined, suspecting a sales tactic. He bluntly told us to wait and come back around 8:00-8:15. After 8:00, a female staff member assisted us, and after verifying our documents and credit card, she didn't hassle us since we had full insurance through the car rental company. Just as she was about to hand over the Volkswagen keys, she and a supervisor couldn't find the car's documents. They politely explained it was an internal issue and offered us a free upgrade to a Mazda. Waiting proved worthwhile!

About QEEQ: 10.0 /10