Dissatisfied

Picked up the car at Munich T2 Airport. Clear and visible airport signs. If you have a reservation, you can click on the queuing machine to get a number. The display will show the counter and number, just wait patiently.

The wait time was quite long, you have to get a number first. There were a lot of additional charges. The app showed a cost of over 680 euros, but it ended up being over 1100 euros when picking up the car. It's been several days since I submitted a complaint to the rental company, but there has been no response.

The service was enthusiastic and the car was in good condition.

They tried to sell me their full protection after refusing two cars with dents and scratches. One should be more careful when collecting the vehicle and should do a full check-up before getting in trouble when returning the vehicle. When staff would try to warn you if you do not take their full protection insurance while the other staff would try to blame you on scratches you did not make when returning the vehicle. Just be cautious and smart when dealing with both kinds of staff.

Thanks QEEQ. I was suspicious at the beginning when booking a vehicle with that rate but it turned to be the best experience I have ever had thanks to your service.