Very satisfied

Booked a Benz Class A but got a general car. They said I could upgrade to BMW for an extra EUR 42 but ended up charging EUR 75, which is double the original price. This company is a scam and garbage. No one assisted when picking up the car, aggressively made me sign saying there was no damage to the car. Terrible attitude, blacklist!

Convenient

En la recogida en el aeropuerto de Munich, el personal fue muy antipático y cortante, aunque eficiente. En el interior del coche había restos de comida, y de algún líquido pegajoso, pero lo dijimos y nos lo limpiaron antes de salir. El punto de recogida no estaba en donde ponía la documentación, y necesite cuatro llamadas para que me diesen una nueva dirección. Esto me hizo perder tiempo y consumir gasolina, pero no me penalizaron por ello.

Unfortunately the vehicle that I originally booked was not available. I was offered a vehicle in the same class, but that was a matter of opinion, as I was unable to get all my bags in. After going all the way back to the desk to complain, I was offered a suitable vehicle that would fit my needs.