Could pick up the car even though we arrived early!

The car rental process at Munich Airport is indeed very busy. Europcar, SIXT, AVIS, and Hertz counters all have long lines. Europcar had five out of seven desks open, which was less than other companies who had all their counters open. However, a positive aspect was their numbered ticket system, so you don't have to stand in line after taking a number; you can browse nearby shops. This time, I waited nearly 40 minutes to get the car. I noticed that foreigners finished their process in just a few minutes; it took me less than ten minutes, but the groups of Chinese people in front of me took significantly longer, especially one group that took over half an hour.

They added insurance despite me saying I didn't want it. They gave me three keys to choose from and ended up charging me for an upgraded model. Not only did they add insurance, but also a towing service fee! Ultimately, the most important part is that they charged me twice!

The staff had a great attitude. The pickup and return processes were very convenient. The car was in excellent condition. However, finding the return location was extremely difficult since it was in an underground garage with a very small sign. It took almost an hour to find it.

The document does not state that the drop off is closed after 9pm on Sunday. We drove to the location but unable to drop off as the car park is full. We have to return the next morning which caused us a lot of inconvenience.